Refund policy

Effective October 2, 2026 · Version 2026-10-02.

If you're not happy with your BaZi Chart Guide, you can ask for a full refund within 14 days of purchase. You don't need to give a reason, though we'd welcome one.

How to ask

• Email support@clearbazi.com from the address you used at checkout, or include your Link receipt; or
• contact Link support, which handles transactions sold through Link.

If you don't hear back from support@clearbazi.com within two business days, write to mail@fiveupclub.com, the address of Fiveupclub Inc, which runs ClearBaZi.

Refunds go back to your original payment method, including any tax you paid. It usually takes 5–10 business days for the money to appear, depending on your bank. After a refund, the guide link stops working.

Problems with your guide

If the guide doesn't load, the PDF won't download, or something in it looks wrong, email us first. We can usually fix it quickly, and you can still ask for a refund.

Your legal rights

This policy is in addition to your rights under consumer law, including withdrawal rights for eligible consumers in the EU and UK and remedies for a guide that is faulty or not as described. Those rights apply even after 14 days where the law provides them. If you dispute a charge, please contact us or Link support first; this doesn't limit your rights with your bank or card issuer. The full terms are in our Terms of Service.